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GeneralUpdated 2 months ago

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from the "order history" section on your account page on the website.

USPS and UPS Guidelines: First Class takes approx 4-7 days and Priority Mail approx 2-5 days Domestically. UPS 2-7 days. We always send TRACKING info via email. Check your junk, spam, or promotions folders before freaking out. Please note we generally ship within 72 hrs of order placed, but this can vary during busier times of the year.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping", or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please contact support through email. [email protected]  or call 888-351-3869

Where do you ship?

We currently ship in the United States, Canada, Australia, France, the UK, Germany, New Zealand, Norway, Sweden, and Ireland.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery; our policy is 72 hrs not including weekends.

Standard shipping times for the countries covered by our delivery partners are presented below. These will vary during busier times of the year. 

- United-States: 3-4 days
- Canada: 6-10 days
- Australia: 6-18 days
- France: 6-18 days
- UK: 6-18 days
- Germany: 6-18 days
- New Zealand: 6-18 days


I can't log in to my account

Accounts are optional when shopping and checking out. In order to provide a better experience and manage your purchase history, you can create an account via the log-in link options.

1. On our home page

2. During checkout

Note: if you previously made a purchase and would like to access it, you must use the same e-mail when creating an account. This will effectively merge your new account with your account history. 

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