Find answers to frequently asked questions

<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><p><u>USPS and UPS Guidelines</u>: First Class takes approx 4-7 days and Priority Mail approx 2-5 days Domestically. UPS 2-7 days. <strong>We always send TRACKING info via email</strong>. Check your junk, spam, or promotions folders before freaking out.&#xA0;</p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping&quot;, &quot;shipping&quot;, or &quot;delivered&quot;, then we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through the helpdesk.</p><h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently ship in the United States, Canada, Australia, France, the UK, Germany, New Zealand, and South Africa.</p><p>For shipping outside of these countries, please reach out to our support through our helpdesk.</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery.</p><p>Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:</p><p>- United-States: 3-4 days<br style="box-sizing: border-box;">- Canada: 6-10 days<br style="box-sizing: border-box;">- Australia: 6-18 days<br style="box-sizing: border-box;">- France:&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- UK:&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- Germany:&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;" id="isPasted">- New Zealand:&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;" id="isPasted">- South Africa: <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days</p><h3 id="i-cant-log-in-to-my-account">I can&apos;t log in to my account</h3><p>Accounts are optional when shopping and checking out. In order to provide a better experience and manage your purchase history, you can create an account via the log-in link options.</p><p><u>1. On our home page</u></p><p><img src="https://uploads.gorgias.io/PG09N6gvYpx4j5gK/create_account_new-af23a75e-7706-42a2-8e34-a3b5c9a7ce61.PNG" style="width: 617px;" class="fr-fic fr-dib"></p><p><u>2. During checkout</u></p><p><u><img src="https://uploads.gorgias.io/PG09N6gvYpx4j5gK/create_account-e0d7aab9-3739-4ae4-b52d-805fd0c606e0.PNG" style="width: 606px;" class="fr-fic fr-dib"></u></p><p><strong>Note: if you previously made a purchase and would like to access it, you must use the same e-mail when creating an account. This will effectively merge your new account with your account history.&#xA0;</strong></p>

General

Find answers to frequently asked questions about payments

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>We accept Visa, Mastercard, Discover, and shop pay. Sorry we do not accept American Express</p><p>We additionally offer support for Shop Pay, Paypal, Amazon Pay, Apple Pay, and Google Pay.</p><p>You can choose these payment methods at checkout.</p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>We currently only support the following currencies for charging our customers in our local currency: USD. Charging in your local currency will be coming soon.</p><p>If your credit or debit card uses another currency, then you will be charged in USD. Your bank may apply the corresponding conversion rate of the currency you choose.</p><h3 id="do-you-offer-a-buy-now-pay-later-payment-option">Do you offer a &quot;Buy now, pay later&quot; payment option?</h3><p>Yes, payment deferral options are offered by <a href="https://www.affirm.com/" rel="noopener noreferrer" target="_blank">Affirm</a> and are subject to eligibility checks and might not be available in all states.&#xA0;</p><p><em><u>California residents:</u></em> <em>Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to the California Financing Law license.</em></p><p>You will be able to choose that payment option at checkout.</p>

Payment

Find answers to frequently asked questions about shipping

<h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently ship in the United States, Canada, Australia, France, the UK, Germany, New Zealand, and South Africa.</p><p>For shipping outside these countries, please contact our support through our helpdesk.</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Once you&apos;ve placed your order, it usually takes 24 to 48 hours to process it for delivery.</p><p>Most items arrive within 5-7 business days, many orders will arrive sooner than that! Our mail system is pretty amazing when compared to the rest of the world, and we are so grateful to the Carriers that make it happen! Once in a while, a hiccup occurs. NO WORRIES! Let me know via email: <a href="mailto:help@sewhungryhippie.com">help@sewhungryhippie.com</a>, and I will fix it ASAP. &#xA0;&#x1F604;</p><p>Standard shipping times for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:</p><p>- United-States: 3-4 days<br style="box-sizing: border-box;" id="isPasted">- Canada: 6-10 days<br style="box-sizing: border-box;">- Australia: 6-18 days<br style="box-sizing: border-box;">- France:&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- UK:&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- Germany:&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- New Zealand:&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days<br style="box-sizing: border-box;">- South Africa: <span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">6-18</span> days</p><h3 id><br></h3><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order. Check your junk folder, spam, or promotions folders for this automatic email.</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3><p>Deliveries outside the continental United States may be subject to additional taxes based on your country&apos;s customs laws and regulations.</p><p>Our delivery partner will handle the clearance and (if applicable) may invoice you in local currency for the duties and taxes linked to your order.</p><p><strong>We do NOT cover import fees</strong>. <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">please reach out to our support through our helpdesk&#xA0;</span>if you&apos;re concerned about the cost before placing your order.</p><p>For more information, please refer to the website of the delivery partner handling your delivery.</p>

Shipping

Find answers to frequently asked questions about returns

<h3 id="do-you-accept-returns">Do you accept returns?</h3><p>I want you to be happy! I stand by my products, it is always worth an email if you have an issue.&#xA0;</p><p>We do accept returns in respect to the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 7 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p><strong><em>* PDF sales are not refundable due to the digital nature of the product.</em></strong></p><p>To ask for a return, please contact our support using our helpdesk.</p><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3><p>We do accept exchanges, and they follow the same conditions as returns.</p><p>To exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.</p><h3 id="are-returns-free">Are returns free?</h3><p>You pay for the return shipment if you simply  &quot;changed your mind&quot; on a product. This is a small family business. Thank you for understanding we are not a huge corporation able to absorb extra costs regarding shipping. &#xA0;If the item is defective, we will send a pre-paid return label.</p><p>Feel free to contact our support agents through our helpdesk for more details.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are confirmed within 14 days of receiving the package at our warehouse.</p><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please email&#xA0;</span><a href="mailto:help@sewhungryhippie.com"></a><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="mailto:help@sewhungryhippie.com">help@sewhungryhippie.com</a></span><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;with &quot;return&quot; in the subject line. Return labels are sent for easy print and drop.</span></p><p>Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.</p>

Returns

Find answers to other frequently asked questions

<h3 id="do-you-have-a-physical-store">Do you have a physical store?</h3><p>Yes but we are not currently open to the public. We will announce when this happens on our social channels: Instagram, Facebook, YouTube, and TikTok.</p><p><br></p><h3 id="is-there-a-warranty">Is there a warranty?</h3><p>We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item, granted they respect the following conditions:</p><p>- The item must have been sold on our online store<br style="box-sizing: border-box;">- The item shouldn&apos;t have been used in any way<br style="box-sizing: border-box;">- The return or exchange request is made within 7 days of delivery<br style="box-sizing: border-box;">- The return is made within 14 days of the return or exchange request</p><p>Please refer to the &quot;<a href="https://help.sewhungryhippie.com/en-US/returns-105820">Returns</a>&quot; article within this <a href="https://help.sewhungryhippie.com/en-US/articles/faqs-24874">FAQ</a>.</p><p>If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.</p>

Other

Find answers to frequently asked questions about preorders

<h3 id="when-will-my-preorder-ship">When will my preorder ship?</h3><p>Preorders will ship as soon as the product arrives. Sometimes this is a few days, sometimes a few months. In the item description, we try to put the most up-to-date information regarding arrivals to better estimate when y our order ships. By purchasing preorders, you are securing your order ahead of time, as many products will sell out upon activation of the in-stock notice.</p><p><br></p>

Preorders

Find answers to frequently asked questions about sewing with our products

<h3 id="isPasted">Is this vinyl heat transfer?</h3><p>No.</p><h3 id="can-i-iron-vinyl">Can I iron vinyl?</h3><p>All of my vinyl, except for the see-through plastic versions can be ironed from the wrong side. I have many videos on my YouTube channel and in my tutorials demonstrating this.&#xA0;</p><h3 id="can-i-order-different-size-cuts-of-vinyl">Can I order different size cuts of vinyl?</h3><p>We offer 18&quot; sq, 18 x 36, and 18 X 54&quot;. Our scrap packs have multi-sized units included. Some vinyl is offered at 18&quot; x 27&quot;; most vinyl is now cut at the factory. We package it here, either in plastic bags or tissue paper.&#xA0;</p><h3 id="can-i-sew-or-embroider-this-vinyl">Can I sew or embroider this vinyl?&#xA0;</h3><p>Yes, you can sew &amp; embroider this vinyl!&#xA0;</p><p id="isPasted">Absolutely, you can QUILT the <a href="https://sewhungryhippie.com/collections/metallic-crackle-faux-leather" rel="noopener noreferrer" target="_blank">Soft Vinyl Collection</a>.</p><p>See my <a href="https://sewhungryhippie.com/blogs/tutorials/sewing-with-specialty-vinyls" rel="noopener noreferrer" target="_blank">Free Guide to Sewing Vinyl</a>. I have lots of helpful tips in this FREE printable PDF Guide.</p><h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 16px; font-weight: 600; line-height: 28px; font-size: 20px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Do I need special tools?</h3><p>Always use a Teflon sewing foot when sewing vinyl it makes a world of difference. Use a good-quality poly blend of All-Purpose thread and the correct needle for your material.&#xA0;</p><p>I host weekly LIVE events on my <a href="https://www.facebook.com/sewhungryhippie" rel="noopener noreferrer" target="_blank">Facebook page</a> and often make vinyl and cork projects. You can watch the replays anytime.&#xA0;</p><h3 id="what-sewing-machines-do-you-use">What sewing machines do you use?</h3><p id="isPasted">I sew on only DOMESTIC machines- I do not have an industrial machine. ALL of my vinyl is sewable on a domestic machine. You may need to get a Teflon sewing foot for some of the vinyl. ALSO-not all machines are created equal! I NEVER recommend buying a Singer from Joann&apos;s - sorry, they just don&apos;t have oomph.</p><p>Two of my machines are refurbished - look for older machines in &quot;well loved and working&quot; condition for quality without the price - they work!</p><p>1. My fave: Bernina 1008 (mechanical only) I use a Teflon foot on this one for vinyl sewing.</p><p>2. Juki TL2000 Qi (not the famous bag machine everyone has, but it&apos;s nearly identical and half the price).</p><p>3. Bernina 350 entry-level electronic machine - use a Teflon foot!</p><p>4. Janome skyline S7 -she doesn&apos;t like vinyl as much, so I use soft vinyl on her. Funnily enough, she is the most expensive machine of all mine ( I didn&apos;t buy her by the way). Some machines are made for specific purposes like quilting and piecing. Keep this in mind, and move forward.</p><p>PLEASE use my Vinyl Sewing Guide if you are new or having trouble with vinyl. It&apos;s there for you always and there is a PDF printable!! <a href="https://sewhungryhippie.com/blogs/tutorials/sewing-with-specialty-vinyls" rel="noopener noreferrer" target="_blank">HERE</a>.</p><p>You CAN do it, you might have to try more than once --like MOST THINGS in life!!!!!!!!!&#xA0;<img height="16" width="16" alt="&#x2764;" src="https://uploads.gorgias.io/PG09N6gvYpx4j5gK/undefined-5b2e06c5-5782-4811-9901-8a3d8cae61c2" style="border: 0px;" class="fr-fil fr-dib">&#xA0;</p>