sewhungryhippie logo
sewhungryhippie logo

All articles

ReturnsUpdated 2 years ago

Do you accept returns?

I want you to be happy! I stand by my products, it is always worth an email if you have an issue. 

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 14 days of the return or exchange request

* PDF sales are not refundable due to the digital nature of the product.

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges, and they follow the same conditions as returns.

To exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

You pay for the return shipment if you simply "changed your mind" on a product. This is a small family business. Thank you for understanding we are not a huge corporation able to absorb extra costs regarding shipping.  If the item is defective, we will send a pre-paid return label.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Please email [email protected] with "return" in the subject line. Return labels are sent for easy print and drop.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

Was this article helpful?